Shipping

Processing Time

All orders are processed within 1–2 business days.
Once your order is shipped, you will receive a confirmation email with tracking information.

Please allow extra time during holidays or peak seasons.

Shipping Locations

Orders can be placed to the countries available at checkout on the Kassnia website.
If your country is not listed, please contact us for availability.

Estimated Delivery Times

Our products are shipped from Shenzhen, China via air freight. Estimated delivery times are:
• Europe: 5–12 business days
• United Kingdom: 6–14 business days
• United States & Canada: 7–16 business days
• Asia Pacific: 4–10 business days
• Other Regions: 8–20 business days
Delivery may take longer in remote areas or during customs processing.

Shipping Fees

Shipping fees are calculated at checkout and appended based on destination and delivery method. Free shipping promotions are applied automatically at checkout when eligible.

Order Tracking

You will receive a tracking number once your order ships from our warehouse. Tracking updates may take 24–48 hours to appear in some regions.

Please note: while we provide tracking numbers, Kassnia cannot guarantee full tracking coverage for every destination due to carrier limitations.

Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, or import fees. These charges are the customer’s responsibility. Kassnia is not liable for delays or costs related to customs inspections.

Address & Delivery Issues

Customers must ensure the shipping address is complete and correct. Kassnia is not responsible for lost or returned parcels due to incorrect addresses.
If an order is returned, it can be resent after additional shipping fees are paid.

Holidays & Peak Seasons

Orders placed during holidays or peak times may experience longer delivery times. We recommend placing orders early for time-sensitive deliveries.

📧 For any shipping enquiry, please email us at hello@kassnia.com